Frequently Asked Questions

 

Can you give me a quotation over the phone?
We can give you an indication - but we will need a plan of the kitchen for a precise price.

Can I see the slab before cutting?
You are more than welcome to visit our workshop and view the materials

Will I be able to see the joints?
Yes - but we will always minimise the amount of jointing, and the coloured resins we use ensure that they will be coloured to match the material.

Can you work to a measurement ?
Yes if you are confident, but we prefer to work to a template

Do I need to be there for the templating/ fitting?
Yes, or certainly your kitchen fitter, as there are often details that we need to ask.

Will you plumb in the sink/taps/hob ?
I'm afraid not, please contact your plumber/electrician.

Will you fix the bowls in place?
Yes, we will ensure that your bowls are safely fixed ready for your plumber.

What needs to be there for templating?
All the base units needs to be in place and all the fixtures and fittings need to be available.

Can I add to my tops at a later date?
Yes, but we will not be able to guarantee a colour match.

Can I see a finished product?
Yes, please feel free to visit our show room and workshops - 7 days a week.

Can you send me samples?
Of course, we feel that it is important that you try the real thing with your units and lighting.

Can either I or my kitchen fitter fit the tops?
Yes - We can supply only.

Terms and Conditions
From clients who do not have a trading account with us:
We will require a deposit of 50% for the total value when an order is placed.
The outstanding balance will be due upon installation

Processing time
The company will endeavour to fulfil its agreed commitments to all our clients, however due to the vagaries and variations of the materials we use we can only offer an expected time, we will not accept any liability for any loss whatsoever from any delay in delivering our product.

Materials
The company takes great care in its selection of materials for each client however we use 100% natural materials, as such, some of these materials may contain slight natural blemishes, colour variations and pitting. We reserve the right to treat, repair and use these materials wherever necessary.

Templating and installation
Before either can be carried out we require the following:

Templating
Completed carcassing
bases fully secured and levelled

All information required must be readily available e.g. manufacturers templates for hob cut outs, tap hole sizes etc.

Installation
The company requires all bases to be level, secured and capable of supporting the weight of the stone (approx. 90kg per M2 - 30 mm material).
and a clear working area.
The company will make a surcharge at the agreed rate for any aborted trips.

Payment
Trade Account customers - Balance due on completion.

Ownership
Ownership of all material supplied remain the property of the company until full and final payment has been acknowledged.

Variations
Any variations in our terms and conditions of business can only be agreed, in writing, by a director of the company.